Política de envio
Shipping Policy
We aim to process and ship orders within 1–2 business days.
Order Cut-Off Time:
11:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles)
Orders placed after this time will be processed on the next business day.
Shipping Rates
United States (USD)
Standard Delivery with Tracking
Orders $60.00 USD and above — Free Shipping
Orders $0.00 – $60.00 USD — $8.99 USD
Expedited Shipping & Secure Premium
$16.99 USD
United Kingdom (GBP)
Standard Delivery with Tracking
Orders £45.00 GBP and above — Free Shipping
Orders under £45.00 GBP — £4 GBP
Expedited Shipping & Secure Premium
£12 GBP
European Union (EUR)
France, Belgium, Switzerland
Standard Delivery with Tracking
Orders €50.00 EUR and above — Free Shipping
Orders €0.00 – €50.00 EUR — €4.95 EUR
Expedited & Secure Premium
€14.99 EUR
Italy (EUR)
Standard Delivery with Tracking
Orders €60.00 EUR and above — Free Shipping
Orders €0.00 – €60.00 EUR — €6.99 EUR
Expedited & Secure Premium
€13.46 EUR
Netherlands (EUR)
Standard Delivery with Tracking
Orders €60.00 EUR and above — Free Shipping
Orders €0.00 – €60.00 EUR — €4.95 EUR
Expedited & Secure Premium
€13.38 EUR
Portugal & Brazil (EUR)
Standard Delivery with Tracking
Orders €50.00 EUR and above — Free Shipping
Orders €0.00 – €50.00 EUR — €4.05 EUR
Expedited & Secure Premium
€14.99 EUR
Nordic Countries (USD)
(Norway, Sweden, Ireland)
Standard Delivery with Tracking
Orders $60.00 USD and above — Free Shipping
Orders $0.00 – $60.00 USD — $8.99 USD
Expedited & Secure Premium
$14.99 USD
Australia (AUD)
Standard Delivery with Tracking
Orders $90.00 AUD and above — Free Shipping
Orders $0.00 – $90.00 AUD — $13.99 AUD
Expedited & Secure Premium
$22.99 AUD
International Shipping (USD)
(Hong Kong, Malaysia, Singapore, United Arab Emirates, Sweden and others)
Standard Delivery with Tracking
Orders $60.00 USD and above — Free Shipping
Orders $0.00 – $60.00 USD — $11.05 USD
Expedited & Secure Premium
$14.99 USD
Delivery Time
Estimated delivery time is 10–15 business days depending on the destination country.
Delivery times may vary due to:
Customs processing
Local postal services
International logistics conditions
We appreciate your understanding in the event of slight delays.
Order Tracking
All orders include tracking information.
Tracking details will be sent via email once your order has been shipped.
Please allow 3–5 days for tracking updates to appear in the system.
Warehouse & Fulfillment
Our products are stored with partner warehouses located in Europe and Asia.
This allows us to optimize logistics and provide efficient shipping conditions worldwide.
Shipping Address Responsibility
Orders will be shipped to the address entered during checkout.
Customers are responsible for ensuring that their shipping information is accurate and complete. We cannot be held responsible for shipments sent to incorrect addresses provided during checkout.
Customs, Duties & Taxes
Depending on your country of residence, additional charges such as:
Import duties
Customs fees
VAT
may apply upon delivery.
These costs are the responsibility of the customer.
Failed Deliveries & Returned Packages
Shipments may be returned due to:
Incorrect address
Unpaid customs fees
Unclaimed packages
In such cases, please contact us at info@boxhero.co to arrange reshipment. Additional shipping costs may apply.
Customer Support
If you have any questions or require assistance, please contact us.
📞 Phone: +1 215 666 0549
📧 Email: info@boxhero.co
Support Hours
Phone Support: Monday – Friday
8:00 AM – 5:00 PM (US Time)
Email Support: Monday – Saturday
Company Address:
110 N Corcoran St, Durham, NC 27701, United States